In a healthcare field, the doctor listens to the concerns of people who are not well all day long.  One of the Chiropractic Assistant's major role is to help the doctor serve the patient to the best of the clinic's ability.  Therefore, the attitude of any professional healthcare assistant is just as much a part of their job description as physical duties.

While there may be specific duties written for each position, when an employee has completed their daily responsibility or the doctor ask them to help with something within the clinic, each employee should have a "pitch-in and help" attitude instead of a "it's not in my job description" one.

Currently Hiring:

PART TIME CHIROPRACTIC ASSISTANT

Chiropractic Assistant

The Chiropractic Assistant is viewed by the patient as Dr. Nelsen’s Assistant and as such should have complete understanding of their health and the role of Chiropractic.  Since the Chiropractic Assistant actually participates in the prescription of treatment, complete understanding and confidence in the therapy he/she is administering for the patient’s health is of utmost importance.  You will be responsible for patient education while administering the prescribed therapy and should always end the session with some sort of chiropractic “tip” for further education of health through Chiropractic.

The Chiropractic Assistant is often the first contact a patient establishes with the clinic.  Your telephone technique is one of the most vital procedures in the clinic, because it is the very first contact that most patients will have with the office, and often with the Chiropractic profession.  Often it is your skill in handling the telephone call that can make the difference whether or not the caller becomes a patient and receives help for their health problems.  The first contact with the office must be a positive one!

Opening:

❍   Arrive at least 15 minutes early.

❍   Raise the office

o       Turn on Lights

o       Turn off Answering Machine

o       Turn on Therapy Equipment

o       Turn on X-Ray Processor

o       Make sure all rooms are tidy and all tables are clean.

o       Turn on Network

o       Turn on radio.

❍   Check all supplies in treatment rooms, ie. face paper, exercise sheets, educational x-rays

❍   Update Appointment Book with any schedule changes from machine.

Daily:

❍   Provide therapy, exercises, or at home instructions to patients as needed.

❍   Make sure feel slip and chart are filled out correctly before giving it to the front desk assistant.

❍   Follow up with patients on exercises or at home instructions each office visit and note each follow up in patients records.

❍   Prepare patients for exams with professionalism, and directing them as to what will take place next.

❍   Do computerized ROM on patients as needed in a timely manner, making sure to accurately document your findings.

❍   Take and develop x-rays on patients

❍   Help Dr. Nelsen with Nutritional analysis and follow-up

❍   Give Supplements and Supports as ordered by Dr. Nelsen

❍   Count Inventory Bi-Weekly, making sure to approve orders for what we need.

❍   Keep treatment and therapy rooms clean.

❍   File all therapy related papers in charts

❍   Must have a professional and friendly attitude at all times realizing you are representing the doctor and his clinic.

❍   Know ALL scripts (POLICIES) and the Chiropractic Assistant booklet and use them at all times.

❍   Back up Front Desk when Needed:

o       Process incoming calls. Patients should not be on hold longer than 30 seconds without further direction from you.

o       Make appointments or appointment changes for patients.

o       Add notes to patients account and document treatment schedule changes to make sure everyone’s aware of the changes

o       Use recall system for Reschedules, Cancelations and No Show patients and log in patient file.  (Call after 15 min., then at end of day, then once next day, then recall letter.)

o       Send out E-Mail and Text Reminders Daily. Confirm all other monthly or forgetful patient appointments by phone. 

o       Put all charges in computer making sure appropriate codes are used for the patients insurance

o       Have a general knowledge of all insurance filed in office in order to correctly know what to enter in the computer and collect from patients.

o       Be familiar with patient's accounts before they check out.

o       Put Patient to room and keep Dr. informed of the office flow.

o       Hand out brochures to patients on subject matters as situations arise.

o       Make sure all forms are filled out completely including Soc. Sec. #, referral name, insured DOB, and all financial forms.

o       Personal appearance needs to be professional.

o       Follow up on patients as requested by doctor immediately.

Closing:

❍   Clean and wipe down therapy and treatment rooms.

❍   Check all supplies in treatment rooms, exam room, and bathroom and restock if needed.

❍   All Charts must have proper documentation of ALL services, and filed away at end of the day

❍   Charts must be ready for next day, including Re-Exam paperwork, ABN’s.

❍   All Re-Exams, Re-Acts, or ROF’s, have X-Rays pulled

❍   All New patient paperwork pulled with a sticky note with their name and arrival time.

❍   Make sure all supplements and supplies are logged in inventory log and in patients chart and on visit sheet.

❍   Clean reception room and treatment rooms, wipe down tables in treatment rooms and put magazines away.

❍   Call any missed appointments not reached during the day.

❍   Put all NP, re-exam and Nutritional consult charts on Dr. Nelsen's desk for Notes.

❍   Mop Bathroom Daily

❍   Shut Down the Office

o       Turn off X-Ray Processor

o       Turn off all Therapy Equipment

o       Turn off All Computers, (Front Desk Last)

o       Shut Down Network

o       Turn off Radio and Turn Answering Machine On.

o       Check again to make sure office is Tidy for AM

o       Set Alarm and Lock Deadbolts

Weekly:

❍   Wash and fold exam gowns.

❍   Inventory of Therapy Supplies, Supports, Supplements

❍   Bring ROM Log, Exercise Log, and ADL Log to Staff Meeting

❍   Send out X-Rays after Each ROF.

❍   Check in all returning X-Rays, making sure Dr. Nelsen sees all reports

❍   Process Nutritional Test and Paperwork

❍   Follow Up as Needed with Pt for Nutritional Analysis

These job duties are subject to change as needed to help the clinic run smoothly.

Click here to fill out our Online Employment Application